Anonymous
map-marker Brooklyn, New York

Cover for fan

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Excellent customer service and kind receptionist thank you they accommodated me to the fullist of my needs
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User's recommendation: Ask and they will help

Anonymous
map-marker Orange, Texas

Needed a new light globe

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I called four times and three out of the four the people didn't know how to order me a new globe so instead of finding out how to help me it appears to be best practice to just hang up when you don't have the answers for the customer, the fourth lady was very helpful. But I ended up paying more for shipping than the globe was even worth still waiting on it to arrive
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User's recommendation: Training on how to get help if you don’t know the answer

Mary T Bvr

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Verified Reviewer
| map-marker Delray Beach, Florida

Remote control issues

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I purchased 2 fans for separate rooms. The remotes control both fans at once. How can I stop this. Can I reprogram one remote? I love the fans, but need them to be independent. Looking for a solution.
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Rafal Pyo
map-marker Mount Brydges, Ontario

Order was cancelled with no explanation

I ordered a vanity through Home Depot and it was cancelled with no explanation. Hard to get a hold of customer service with no resolve.
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Anonymous
map-marker Brooklyn, New York

Missing parts

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Good afternoon and Happy Wednesday Happy, I am pleased with your service. I received the missing remote yesterday. Unfortunately the tree lights still don't come on. The quality of the tree is very nice. Thank you for your assistance with this matter. I wish you all a wonderful holiday season. Stay safe, Roxanne
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User's recommendation: Yes, but check it out in the store before purchasing

Erika B Foc

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Verified Reviewer
| map-marker Elyria, Ohio

5/8” Bamboo flooring

Do you know a recommended wood hardening product to use on your 5/8 Bamboo flooring? I just installed this, love it, but my 50lb dogs nails have scratched the crap out of it in two weeks! I definitely need to use a wood hardening product as soon as possible. Much rather go by company recommendations than do my own Google research, dont want to ruin the flooring more!
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Preferred solution: Just the company’s suggestion on a product to use to harden the hardwood to protect from scratches!

Art L Zoc
map-marker Woodstock, Georgia

Solar module kit

Need to buy solar module kit for home decorators motorized shades.Can not to get any information.no one seems to know about the solar modules.
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Pros:
  • Good idea
Cons:
  • Can find optional accessories

Preferred solution: Let the company propose a solution

User's recommendation: Check for optional items before buying

Anonymous
map-marker Bakersfield, California

Bottom part of Christmas tree not lights are not working

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Bottom part of my Christmas tree won't light up just used it last year and it's not working this year called customer care they are sending me a new part hope I get it soon Care provider was very friendly and helpful If you have issues with Home Depot product No Hassle to take care of it thanks
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User's recommendation: Don’t hesitate to call it’s worth it

Anonymous
map-marker Niagara Falls, Ontario

Light fixture bulb not working

I have not heard back from anyone, it has been a week now but very bad customer service, no reply from them and false advertising
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Anonymous
map-marker Chardon, Ohio

Missing parts

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Absolutely no resolution. Buy another one is their answer. At $899.... I dont think so. Booo to Home Decorators Collection and Home Depot who owns the company.Do not purchase.
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User's recommendation: Do not purchase

Patrick A Hip

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Verified Reviewer

RED DEER ALBERTA HOME DEPOT

Just rather you call me...403 392 ****................................................................
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Preferred solution: 403 392 6952

Anonymous
map-marker Chicago, Illinois

Top Notch Customer Service

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I spoke with David, he helped me with my issues. The next day a lady from the manufacturer called me with prices and other information. Then David called me to follow up and offered me another solution for the lack of touch up paint to match my bathroom cabinet.
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User's recommendation: Recommend

Anonymous
map-marker Palm Harbor, Florida

Complain

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All I need is a remote for My Home Decorators Fan. Their customer service just diverts Me to Home Depot. Home Depot has no access to parts. Very unprofessional. Bad customer service.
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User's recommendation: Don’t buy this brand except at Home Depit.

Anonymous
map-marker Whittier, California

Service

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I went into the store and talked with a knowledgeable 20 employee and was not able to choose your flooring it did not meet the requirements of the HOA
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User's recommendation: on line / over the phone not good go into the store speak to a representative

Anonymous
map-marker Memphis, Tennessee

Missing parts

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Hello I called 8 weeks ago and spoke to someone in customer service . I purchased a 72 length faux wood blings and portion of the rod and the click is missing. I was told one would be shipped out to me and nothing has arrived. Please contact me immediately.
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