Home Decorators Collection - Awful
I purchased a cabinet in which I have yet to receive from this company. first they shipped it to the wrong address.
I called them right away and told them to have it picked up and send to the correct address. I also requested they refund me the money I spent for shipping. Although the lady on the phone said they will have the item picked up and sent to the correct address, I still have yet to receive it. Nor do I have the money for shipping put back into my account.
This is the second time I tried ordering from them and have dealt with a severe headache. If I do not have the pricey item I purchased by Monday them I will even need to get an attorney involved to get my money returned.
Reason of review: Order processing issue.
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I waited a year for sofas they shipped me 5 in total all were a complete disaster, damaged wrong color etc. Never order from them.
Though kind on the phone, they have ZERO ACCOUNTABILITY.
THEY LOST 2 COUCHES IN A MONTH. They were never recovered from missing, never delivered...