Anonymous

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Verified Buyer
| map-marker Orlando, Florida

I still did not get resolution resolved

Home Decorators Collection - I still did not get resolution resolved
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I bought a fan from Home Depot and the receiver on the fan doesnt work I would like the receiver and remote control replaced. Ive been on phone for 5 days and have gotten nowhere. Its very simple.
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Jon D Zhl

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Verified Reviewer
| map-marker Pensacola, Florida

Need to buy remote control for ceiling fan AM348-BN

Home Decorators Collection - Need to buy remote control for ceiling fan AM348-BN
We lost our remote to Pendersen 42 celling fan model AM348-BN purchase in Spring 2017. We need to purchase a remote to use the fan. Also, the light has never worked. We do not turn on. Once on, it it comes on and goes off at random times. It usually flickers enough that it is useless. Do you have a replacement light kit? Jon Dancy
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Loss:
$150

Preferred solution: New remote and light kit.

User's recommendation: Avoid this product unless HomeDepot has fixed the lighting issue.

Anonymous
map-marker Ajo, Arizona

Apology

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This is our second apology. We found the missing nut in the packaging. Sorry for the erroneous complaint.
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User's recommendation: All's good

Liz S Men
map-marker Logan, West Virginia

No review

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Home Decorators Collection - No review
Globe broken, when we opened it. I bought the ceiling fan and open the box and globe was broken. I need an replacement.
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Preferred solution: Let the company propose a solution

Fred S Qqu

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Verified Reviewer
| map-marker Circleville, Ohio

Westcourt (model) vanity door hinge connector

Home Decorators Collection - Westcourt (model) vanity door hinge connector
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Home Decorators Collection - Westcourt (model) vanity door hinge connector - Image 3
I bought a model (Westcourt 30 inch bathroom vanity) 2 years ago. The swinging door hinge connects directly to the door on one end, but connects to a plastic spacer on the other end which mounts to the sidewall of the vanity. The plastic spacer is cracked and broken and I need a replacement. The actual hinge is fine. I just need the plastic piece that mounts to the sidewall of the vanity and screws to the hinge. Fred Styers 418 Brookhaven Place Circleville, OH 43113 fred.styers@***.com
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ron s Vod

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Verified Reviewer

Need parts

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hi i have the home decorators collection 7-light chandelier item number 100171**** upc code is 025131**** we took all the crystals off to clean them and we broke about 40 of the little hooks used to hang the crystals from inside the light fixture so i need to get more how do i go about doing that please help my wife is very upset because she absolutely loves this fixture and refuses by replace so i really need more of the hooks thanks ron
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Preferred solution: replacement parts

Anonymous
map-marker Grand Rapids, Michigan

Led lamp broken in just a few months

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Home Decorators Collection - Led lamp broken in just a few months
Home Decorators Collection - Led lamp broken in just a few months - Image 2
I bought a lamp that was supposed to last for 46 years and it only lasted two years now Im left with a broken lamp without the capability to change the LED bulp I would gladly buy a replacement but its nowhere to be found and nobody can help me to find the part. Customer service is great but just not helpful im in the dark get it ?!
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User's recommendation: Don’t buy an LED lamp if you cannot get a replacement bulp

Phil L Hsp

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Verified Reviewer
| map-marker New York, New York

Althea 56” ceiling fan with remote

I have had repeated problems withtwo Altria 56 fans purchase last year from Home Depot. These fans both have remotes. The remote functions have been erratic at best with the fans losing speed and directional control at various times as well as making random clicking sounds. I have reprogrammed repeatedly as well as replaced the remote receivers multiple times. At this point I am will to for go the remote function and use a wall switch if there is a replacement capacitor unit I could use to replace the receiver. Is this possible?
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Francisco J C

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Verified Buyer
|

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Verified Reviewer
| map-marker Hollywood, Florida

Damaged product

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Home Decorators Collection - Damaged product
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Updated by user Apr 08, 2022

Home depot says there is no replacement parts for the product I Purchased.

Updated by user Apr 07, 2022

Communicated with Home Depot waiting for an answer

Original review Apr 08, 2022
Damaged face on bottom drawer please help me replace it. I will be happy to replace the part if ypu provide. I just find out today there is nothing they can do to help me very sad and poor way of doing business. Don't buy products at Home Depot they don't stand behind their product or their customer selling JUNK
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Loss:
$879
Pros:
  • Looks good
Cons:
  • Customer support

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Saint Petersburg, Florida

Worst cust service

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I had to give at least 1 star. Should be NO STARS! I'm getting emails for a review but my initial question was never received !!!
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Anonymous
map-marker Honolulu, Hawaii

Need parts

I just wanted to order directly for the stair corner pieces for the montage gray flooring. Home depot takes so long to get parts out here to Hawaii. I need it ASAP.
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Ira N Ovz
map-marker Pearl City, Hawaii

Live in Hawaii & was told to call during business hours

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LED light on ceiling fan Ashby Park 52 grew dim after only about 6 months of use. We need to replace it as having to replace the whole fan is a waste. Disappointed with the quality used in your product.
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Pros:
  • Beautiful fans & usually works well

Preferred solution: LED light replacement.

Babe H

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Verified Reviewer

Lamp defect after just 2 years

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My outdoor lamp just broke after 2 years ... not possible to get it repaired - 74 $ just down the drain. - this lamp was supposed to last 46 years. Im so pissed Im forced to through it away cause I cant buy the LED that fits ...
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Loss:
$75
Cons:
  • Not working as it should

User's recommendation: Dont buy it !!

Anonymous
map-marker Markham, Ontario

No response

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i need a remote replacement and despite calling and emails i have yet to hear anything back. telling me i have to spend money on a whole new fan just for the remote? no way.
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Panagiota Jlu
map-marker Dora, Alabama

Checking on vinyl plank flooring in arch brooks maple

I am not able to find this flooring and need to buy more to finish my house where is this available! This is not a complaint!!!
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User's recommendation: Love flooring just need to be able to purchase more