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Home Decorators Collection

Home Decorators Collection
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Cheryl R Swj
map-marker Memphis, Tennessee

Fan remote

Remote stopped working for ceiling fan mod#sfl-550l1. How can I get replacement remote?

I understand that it's not under warranty as I bought at resale store. But fan is worthless without remote.

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User's recommendation: If I can't resolve remote issue won't recommend

David J Hzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bowmanville, Ontario

Warranty registration

Warranty registration for

Home decorators collection

Remote ceiling fan with light.

Item: # 1001 58* ***

Model # 72058

UL model # 52-Port

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User's recommendation: By canadian. They do not allow registration unless you have a zip code.

Patricia G Kjt

Need receipt

I purchased poly wood nautical dining set. The arms of four chairs have cracked where the bolt goes into the back. I cannot get replacement parts without a receipt.

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Preferred solution: The receipt or proof of purchase

Ashley M Vnr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Quality control request

Contains 1 confidential file for company representatives

Hello. I ordered the item below from home depot.

I love the light and it looks great however the matte black powder coating is bubbled (coming away from the metal) on the surrounding frame. Is there a way that I could receive a new black frame piece? I can provide my receipt and a photo of the item.

Thank you for your time.

Home Decorators Collection Calloway 19 in. Matte Black Concave Selectable LED Flush Mount

Model # JXM3011LM/MB

Store SKU # 100577****

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Pros:
  • Reasonably priced and easy to install lighting fixture
Cons:
  • Small quality manufacturing defects

Preferred solution: a new black cover frame piece

User's recommendation: inpect very thoroughly before installing

Anonymous
map-marker Niagara Falls, Ontario

No reply from them

Home Decorators Collection - No reply from them

My remote for my fireplace stopped working. The battery is new.

I have to turn it on at the fireplace.

I can control the temperature and time that it stays on. Its the on off button that does not work.

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Stephen M Uib

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Verified Reviewer

Did not contact me.

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Missing piece of my fireplace TV console. Unable to get a hold of company.

Order number. Walmart online.

200010*-***85082

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Pros:
  • Decent products
Cons:
  • Hard to get a hold of trying to get replacement parts

Preferred solution: My missing piece to my tv fireplace stand.

User's recommendation: Hopefully your won't be missing pieces.

Daniel F Mbn
map-marker Detroit, Michigan

Fire place middle part Replacement only

Home Decorators Collection - Fire place middle part Replacement only
Updated by user Nov 13, 2022

Can I just buy new middle part?

Original review Nov 13, 2022

Fire place middle part Replacement only help can I buy just middle part ?

Call me back at 313-629-****

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Preferred solution: But new part

User's recommendation: Help

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Orlando, Florida

I still did not get resolution resolved

Home Decorators Collection - I still did not get resolution resolved
Home Decorators Collection - I still did not get resolution resolved - Image 2
Contains 1 confidential file for company representatives

I bought a fan from Home Depot and the receiver on the fan doesnt work I would like the receiver and remote control replaced. Ive been on phone for 5 days and have gotten nowhere. Its very simple.

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Jon D Zhl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pensacola, Florida

Need to buy remote control for ceiling fan AM348-BN

Home Decorators Collection - Need to buy remote control for ceiling fan AM348-BN

We lost our remote to Pendersen 42 celling fan model AM348-BN purchase in Spring 2017. We need to purchase a remote to use the fan.

Also, the light has never worked. We do not turn on. Once on, it it comes on and goes off at random times.

It usually flickers enough that it is useless. Do you have a replacement light kit?

Jon Dancy

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Loss:
$150

Preferred solution: New remote and light kit.

User's recommendation: Avoid this product unless HomeDepot has fixed the lighting issue.

Anonymous
map-marker Ajo, Arizona

Apology

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This is our second apology. We found the missing nut in the packaging. Sorry for the erroneous complaint.

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User's recommendation: All's good

Liz S Men
map-marker Logan, West Virginia

No review

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Home Decorators Collection - No review

Globe broken, when we opened it.

I bought the ceiling fan and open the box and globe was broken. I need an replacement.

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Preferred solution: Let the company propose a solution

Fred S Qqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Circleville, Ohio

Westcourt (model) vanity door hinge connector

Home Decorators Collection - Westcourt (model) vanity door hinge connector
Home Decorators Collection - Westcourt (model) vanity door hinge connector - Image 2
Home Decorators Collection - Westcourt (model) vanity door hinge connector - Image 3

I bought a model (Westcourt 30 inch bathroom vanity) 2 years ago. The swinging door hinge connects directly to the door on one end, but connects to a plastic spacer on the other end which mounts to the sidewall of the vanity.

The plastic spacer is cracked and broken and I need a replacement.

The actual hinge is fine. I just need the plastic piece that mounts to the sidewall of the vanity and screws to the hinge.

Fred Styers

418 Brookhaven Place

Circleville, OH 43113

fred.styers@***.com

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ron s Vod

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Verified Reviewer

Need parts

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hi i have the home decorators collection 7-light chandelier item number 100171**** upc code is 025131**** we took all the crystals off to clean them and we broke about 40 of the little hooks used to hang the crystals from inside the light fixture so i need to get more how do i go about doing that please help my wife is very upset because she absolutely loves this fixture and refuses by replace so i really need more of the hooks thanks ron

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Preferred solution: replacement parts

Anonymous
map-marker Grand Rapids, Michigan

Led lamp broken in just a few months

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Home Decorators Collection - Led lamp broken in just a few months
Home Decorators Collection - Led lamp broken in just a few months - Image 2

I bought a lamp that was supposed to last for 46 years and it only lasted two years now Im left with a broken lamp without the capability to change the LED bulp I would gladly buy a replacement but its nowhere to be found and nobody can help me to find the part. Customer service is great but just not helpful im in the dark get it ?!

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User's recommendation: Don’t buy an LED lamp if you cannot get a replacement bulp

Phil L Hsp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Althea 56” ceiling fan with remote

I have had repeated problems withtwo Altria 56 fans purchase last year from Home Depot. These fans both have remotes.

The remote functions have been erratic at best with the fans losing speed and directional control at various times as well as making random clicking sounds. I have reprogrammed repeatedly as well as replaced the remote receivers multiple times.

At this point I am will to for go the remote function and use a wall switch if there is a replacement capacitor unit I could use to replace the receiver. Is this possible?

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