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Contact Home Decorators Collection Customer Service

Home Decorators Collection Phone Numbers and Emails

Toll-Free Number:

  • (800) 466-3337
Call customer service
Send Message

Customer Service:

  • (800) 986-3460

Jobs/ Career:

  • (866) 698-4347

Media:

  • (770) 384-4646

Technical Support:

  • (800) 430-3376

Home Decorators Collection Emails:

Customer Service
Legal
Privacy Inquiries
Media
Is this your business?

How to Contact Home Decorators Collection?

Most Popular Number:

(800) 466-3337
Total calls: 407 Issues resolved: 10 Last call: Apr 16, 2025
author avatar
PissedConsumer Reporter

The Home Decorators Collection phone number is 1-800-HOME-DEPOT(1-800-466-3337). Calling the company by phone is the quickest way to address your issue. If you have an urgent question, you can also contact the customer care team via live chat. Alternatively, you have the possibility to contact the company by email.

Home Decorators Collection customer service team can be contacted by phone, live chat or by email. While there is no special Home Decorators Collection email address for general support, you can send an email via the company’s website. To do that, you need to scroll down the page and click the “Help and FAQs” button. After that, you need to scroll down to the “In-Store Purchase Support” section. It has contact details and a link to the “Contact Us” form. To proceed, you must provide your full name, email, phone number, and a detailed description of your issue. Once you submit your inquiry, it will be sent to the Home Decorators Collection Customer care team.

Home Decorators Collection headquarters is located in Atlanta. The full Home Decorators Collection address is 2455 Paces Ferry Rd, Atlanta, GA 30339, US. As the company merged with Home Depot in 2017, it has its products in Home Depot stores. To check out the full list of locations, please click the “About Us” button at the bottom of the page. After that, you need to click the “Stores” button in the upper right corner of the page.

Home Decorators Collection website provides several options to contact its customer support team including live chat, “Contact Us” form, and “Feedback”. If you have an issue that needs to be addressed as quickly as possible, you can contact the company via live chat. If you want to share your store, associate or website feedback, you can use the “Feedback” form.

Home Decorators Collection Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Home Decorators Collection Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    65% phone 35% email
  • The best phone number to call Home Decorators Collection is 8004663337. 67% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Home Decorators Collection may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Home Decorators Collection Website:

Home Decorators Collection Help Center:

Corporate Office Address:

The Home Depot, Inc.
2455 Paces Ferry Rd
Atlanta, Georgia 30339
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 8:00AM - 8:00PM

Saturday: 9:00AM - 6:00PM

Sunday: 12:00PM - 6:00PM

More contact details

Fax:

+1-877-959-9768

Home Decorators Collection Rating Based on 88 Reviews

Rating details

2.4
more details
Value for money
Style and Design
Product or Service Quality
Reliability

Rating stats

Rating trend

How Good is Home Decorators Collection's Customer Service?

Deforest Lxe
Deforest Lxe
Feels Disappointed | Jul 07, 2024

It was fine. I am getting a refund

Read full quote
Bedford Xaa
Bedford Xaa
Feels Satisfied | Apr 14, 2024

Great experience

Read full quote
Nona Ncz
Nona Ncz
Feels Satisfied | Nov 21, 2023

They were very cordial. They took care of the problem immediately. I was very impressed and grateful!

Read full quote
Warner Sst
Warner Sst
Feels Satisfied | May 08, 2023

It was very pleasant and she was really good help

Read full quote
Latravia Xld
Latravia Xld
Feels Satisfied | Apr 07, 2023

My problem was solved!! I'm EXTREMELY HAPPY!

Read full quote
Renia Qyb
Renia Qyb
Feels Disappointed | Mar 12, 2023

Waiting…

Read full quote

Summary of Home Decorators Collection Customer Service Calls

605 TOTAL
CALLS
06:01 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Home Decorators Collection?

Product/ Service Question:

  • “Fan not working properly”
  • “Fan does not work properly”
  • “Broken vanity”

Return/ Replace Question:

  • “I need a replacement adapter”
  • “Replacement of a light”
  • “Replace broken counter top on vanity”

Request for Information Question:

  • “Inquiring about a custom order side splash for sink already purchased and installed”
  • “Looking for a 3 inch crystal model 30687-hbc I broke one i speak french only”
  • “Inventory question”

Shipping and Delivery Question:

  • “Missing part”
  • “Missing parts, chain to hang light”
  • “Missing parts of the fan”

Website/ Application Question:

  • “New ceiling fan (professionally installed) randomly switches on, ied light and fan.”
  • “Ceiling fan installation”

Staff Question:

  • “Customer service”

Payments and Charges Question:

  • “Need receipt”

Activation/ Cancellation Question:

  • “I order one of your products through Home Depot and it was cancelled stating cannot meet shipping date.”

Cards Question:

  • “Someone has used my bank card to purchase something from your business and I need to talk to somebody”

Other Question:

  • “Scratch in the mirror”
  • “Issue with flooring”
  • “Issue with vanity”

Compare Home Decorators Collection Customer Service To

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1.4 out of 5
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