Home Decorators Collection - Damaged parts; very slow to deliver replacement parts
This is by far the worse experience with any company online I have ever had in my life.I ordered computer furniture on March 29th and received everything by April 7th.
There were missing parts and two parts were damaged. I requested the replacement parts on April 7th and April 8th, one on each day. This was not delivered until April 14th and was missing one of the parts I requested. I then re-requested the replacement on the 14th that was missing and did not receive that until the 22nd.
Finally, I proceeded the put the furniture together on the 22nd and discovered one of the replaced parts were damaged again in the delivery process. I requested a replacement part for the second time on the 22nd. I was assured by the parts specialist that this part would be shipped on Monday and overnighted to me to receive on Tuesday. When I called Tuesday, they informed me they were sort-staffed on Monday so it was not shipped.
I called today, Tuesday April 26th, 3 times and even spoke with a supervisor in the parts department and I have still have not been notified this was shipped yet as of 5:38 PM Eastern Standard Time (4:38 Central Standard Time). Everyday I have called twice at least and every single parts specialist assures me the parts will be shipped that day. I feel this is ridiculous and very poor handling of customer service.
If parts are delivered damaged, the replacement parts should be shipped that day or the next day.