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In 2015 I bought two McFarland 60 inch ceiling fans at Home Depot. When one of them developed a grinding noise in the motor a week ago, I contacted King of Fans, the manufacturer of this fan sold under the Decorators Collection Brand.

I was told I would have to return the fan to King of Fans at my own expense, and to include with the fan a $40 prepaid shipping label for them to return the motor or give me a new one. The customer service rep at King of Fans said the "limited lifetime warranty" makes these shipping costs clear and can be found with the fan when purchased.

However, the warranty included with my fan in 2015 said only "shipping costs for any return of product as part of a claim n the warranty must be paid by the consumer." It says nothing about the consumer having to pay for the shipping costs of any fan or motor sent to replace the broken one. This is a far cry from Home Depot return of their Hampton Bay fans, in which I simply bring the broken fan to the store and they credit my account with the cost or give me a in-store gift card for the value of the fan, or swap the fan straight across for a comparable model off the shelf.

Reason of review: Return, Exchange or Cancellation Policy.

Location: Kaneohe, Hawaii

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Mykala Ogs

Yes, you are correct. I am reading this same information in the warranty of a fan I just purchased.

Luckily for me, I have lots of ceiling fans in my homes and have never had an issue yet.

Thanks for sharing this important information. I will be sure to never purchase a product from them again.

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