Nestor P Ris

Defect product

Just purchase celin fan from home depot...i installed today...everthing seems to be working ok...but...it just slow down by it self after about 10 min...planing to return it tomorrow but it is very annoyng have to take it down and installed another one again.
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Preferred solution: Full refund

Kristina M Gke

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Vinyl plank flooring

Home Decorators Collection - Vinyl plank flooring
Home Decorators Collection - Vinyl plank flooring
I spend over $5,000 to buy your pelican gray home decorators collection plank flooring to put throughout my enture house during our remodel. We have the master bedroom and bathroom left to finish and we have been holding off trying to figure out what we should do. The flooring we have already put down in each room started showing deep scratches within a few days of laying it down. There are a few places where the planks have actually creased for no reason because it was laid over a completely flat concrete floor. We had planned on tiling the floors for durability but changed our minds to use this flooring due to its durability, waterproof and ease of installation. We are now completely regretting our decision and tearing it back out will not only be extremely time consuming but expensive. I would like to know what kind of warranty there is or is there any assistance for this problem. We have so many scratches in the floor and we dont even know how they got there. It seems as if someone even walks on the floor or sweeps and mops it we get new scratches. We now have it laid in the laundry room, kitchen, living room, 3 bedrooms, 2 hallways and 2 bathrooms, with 2 rooms to go. And several boxes left. We are so upset as we are remodeling the entire house and the floors now look terrible and they have only been installed about 8 months.
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Loss:
$6
Cons:
  • Durability is terrible

Preferred solution: Full refund

User's recommendation: Do not buy their vinyl plank flooring it is terrible and scratches appear out of nowhere and terrible to keep clean I am a slave to my floors

Samantha T Dsc

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Verified Reviewer
| map-marker Mexico, Missouri

Faulty Ceiling Fans

Home Decorators Collection - Faulty Ceiling Fans
Home Decorators Collection - Faulty Ceiling Fans
I bought two of the same Home Decorators Collection ceiling fans at Home Depot back in about July of 2022. On one of them only one lightbulb lights up to full capacity and the other two are very dim. Ive tried messing with the lighting level, but nothing changes. On the one in my bedroom, it used to work perfectly, but all of a sudden, the fan has stopped spinning, and instead the actual glass fixture spins. Its very scary. Also, just today, the lights on my ceiling fan have stopped working completely. They just wont turn on. How can this be corrected? The number on the box is 1005 83* ***. I understand that these products are now unable to be returned by store policy, but I bought these expecting them to last years, not a few months.
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Loss:
$409

Preferred solution: Full refund

User's recommendation: Do NOT purchase their ceiling fans!

Holly S Swb

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| map-marker Wilmington, Delaware

Defective Draw - Vanity

Home Decorators Collection - Defective Draw - Vanity
Hello, For the record I am not 'pissed' just looking to rectify the situation. My new vanity has been installed and there is a very noticeable space for the draw. Almost as though the hinge on the one side was placed lower than the other. I took a picture of it and I have my invoice available as well.
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Loss:
$339
Cons:
  • Defective

Preferred solution: Full refund

Denise D Obq

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Verified Reviewer
| map-marker Loris, South Carolina

I need 4 more cases of Memphis Light Oak Laminate Flooring to finish my project?

I had enough of the Memphis Light Oak Laminate Flooring to finish my living room. I have 6 boxes left and would like to now tackle my bedroom. Do you have more. I love the product. However I couldn't find anymore at Home Depot.
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Cheryl R Swj
map-marker Memphis, Tennessee

Fan remote

Remote stopped working for ceiling fan mod#sfl-550l1. How can I get replacement remote? I understand that it's not under warranty as I bought at resale store. But fan is worthless without remote.
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User's recommendation: If I can't resolve remote issue won't recommend

Patricia G Kjt

Need receipt

I purchased poly wood nautical dining set. The arms of four chairs have cracked where the bolt goes into the back. I cannot get replacement parts without a receipt.
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Preferred solution: The receipt or proof of purchase

David J Hzm

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Verified Reviewer
| map-marker Bowmanville, Ontario

Ceiling fan

Poor brightness. Dumb remote buttons. ...ereeeeevhhfgjjvhjvvhbcghhvftjhghhhgghhbjjjhvvjojhcvbh NNNNNmmnnn
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User's recommendation: Buyer should buy intelligent product.

David J Hzm

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| map-marker Bowmanville, Ontario

Warranty registration

Warranty registration for Home decorators collection Remote ceiling fan with light. Item: # 1001 58* *** Model # 72058 UL model # 52-Port
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User's recommendation: By canadian. They do not allow registration unless you have a zip code.

Anonymous
map-marker Niagara Falls, Ontario

No reply from them

Home Decorators Collection - No reply from them
My remote for my fireplace stopped working. The battery is new. I have to turn it on at the fireplace. I can control the temperature and time that it stays on. Its the on off button that does not work.
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Ashley M Vnr

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Quality control request

Home Decorators Collection - Quality control request
Hello. I ordered the item below from home depot. I love the light and it looks great however the matte black powder coating is bubbled (coming away from the metal) on the surrounding frame. Is there a way that I could receive a new black frame piece? I can provide my receipt and a photo of the item. Thank you for your time. Home Decorators Collection Calloway 19 in. Matte Black Concave Selectable LED Flush Mount Model # JXM3011LM/MB Store SKU # 100577****
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Pros:
  • Reasonably priced and easy to install lighting fixture
Cons:
  • Small quality manufacturing defects

Preferred solution: a new black cover frame piece

User's recommendation: inpect very thoroughly before installing

Stephen M Uib

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Verified Reviewer

Did not contact me.