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Home Decorators Collection

Home Decorators Collection

www.homedecorators.com
What is your customer experience with Home Decorators Collection?

Home Decorators Collection Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Home Decorators Collection has 2.4 star rating based on 88 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Home Decorators Collection to a friend or colleague.

  • Rating Distribution
  • Pros: Looks good, Beautiful sleek modern look, Design.
    Cons: Customer support, How the fan is crap, Bad quality led light.

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Media from reviews

Home Decorators Collection - Junk and poor customer service
Home Decorators Collection - Junk and poor customer service - Image 2Home Decorators Collection - Junk and poor customer service - Image 3Home Decorators Collection - Junk and poor customer service - Image 4Home Decorators Collection - Lost remote for dual fan lightHome Decorators Collection - Lost remote for dual fan light - Image 2Home Decorators Collection - Missing parts.
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Top Home Decorators Collection Reviews

Positive Review

"Offering : cane.end table"

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Dear Sir / Madam , Please, do you import ? We produce CANE END TABLE. Perhaps you interrsted in purchase our prosuds. a Please, do not hesitate to contact us...

Critical Review

"Junk and poor customer service"

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Dangerous fan with poor customer service. Broken fan blades aren't warrantied or available as a part, no i terest in the possibility of serious injury. The...

Show reviews that mention
home depot home fan depot ball hanger downrod assembly customer part ceiling fans
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Lenn Jru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Morton Grove, Illinois

Warranty

I purchased some laminated floor at Home Depot. It was supposed to be water proof and it is so damaged that my home looks horrible

It is breaking apart and lifting.

The floor was installed in 2021

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Anonymous
map-marker Kintnersville, Pennsylvania

Junk and poor customer service

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Home Decorators Collection - Junk and poor customer service
Home Decorators Collection - Junk and poor customer service - Image 2
Home Decorators Collection - Junk and poor customer service - Image 3
Home Decorators Collection - Junk and poor customer service - Image 4

Dangerous fan with poor customer service. Broken fan blades aren't warrantied or available as a part, no i terest in the possibility of serious injury.

The warranty the motor for life but not the $12 blades. There offered solution was to just go buy a new fan

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Anonymous
map-marker Pont-Rouge, Quebec

Looking for a 3 inch crystal model 30687-hbc I broke one i speak french only

Home Decorators Collection - Looking for a 3 inch crystal model 30687-hbc I broke one i...

Reason for your review

looking for a 3 inch crystal model 30687-hbc I broke one is it possible to get it individually. model

30687-HBC i speak french only

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Resolved
Patrick M Ybl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Resolved: Missing parts.

Home Decorators Collection - Missing parts.
Contains 1 confidential file for company representatives
Updated by user May 08, 2024

Company fixed the issue and I have been provided with apology. Had to call the dedicated customer service phone number and the agent was efficient.

Original review Apr 23, 2024

Hello, we received model numbers: 107934****3568, 107934****3537, 107934****3117, and they are all missing the end caps, can you please send them to me.

View full review
Pros:
  • Price
  • Function
  • Style
Cons:
  • Marginal quality

Preferred solution: Deliver product or service ordered

Resolved
Dino F Gec

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jakarta, Jakarta

Resolved: Lost remote for dual fan light

Home Decorators Collection - Lost remote for dual fan light
Home Decorators Collection - Lost remote for dual fan light - Image 2
Contains 1 confidential file for company representatives
Updated by user May 18, 2024

Company fixed the issue and I have been provided with apology.

Original review May 11, 2024

Send batteries when they send the remote's model #100102****054, internet #20717****. Home Decor Collections seem to be different from Home Depot.

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User's recommendation: Ask for batteries they are not normal batteries

richard b Gfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mewry 52" fan receiver failures

i purchased four mewry 52" fans with light and two of them quickly showed a receiver failure.

i went back to home depot and they said i had remove and return the whole fan.

instead i purchased two receivers from home depot and now both receivers are failing by losing the high speed.

i now have to replace them again.

there is something seriously wrong with these receivers all made in china..

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: you shouldn't have to return the whole fan when you know the receiver is the cause of the problem

Teresa Y Hbi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchased 8 Home Decorators Ceiling Fans - Remotes are junk

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The remotes do not last on these ceiling fans...I am sick and tired of paying out the nose to purchase new ones. Out of 8 total fans i have replaced 3 remotes already...They are pricey and should last more than 3 months!!!

View full review
Loss:
$135
Pros:
  • Quiet and efficient
Cons:
  • Remote controls dont last

Preferred solution: at least one replaced remote control!!!

User's recommendation: Buy a better fan

Tim T Sch
map-marker Navarre, Florida

Missing ball hanger and downrod assembly from the box

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My wife purchased a home decorators collection fan and light kit on clearance from Home Depot. Unfortunately, it took me a few months to get around to installing the ceiling fan in our house.

When I opened the box, I discovered that it was missing a ball hanger and downrod assembly critical for the installation of the fan. When I called customer support they informed me that since it was past 90 days, they will not provide me another ball hanger and downrod assembly. Now I have to go purchase one at Home Depot in order to install the ceiling fan.

I am sure the $10 Home Depot is saving is sure worth the hassle I have to go through to replace the part. This latest incident is just one of several that have occured over the past few years that will keep me from shopping at Home Depot any more.

View full review
Loss:
$10
Cons:
  • Incomplete product packaging
  • Poor customer service

Preferred solution: Replacement ball hanger and downrod assembly

User's recommendation: Do not buy Home Decorators Collection ceiling fans from Home Depot.

Karl G Ecq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Glass on chandelier broke

Home Decorators Collection - Glass on chandelier broke
Home Decorators Collection - Glass on chandelier broke - Image 2
Contains 1 confidential file for company representatives
Original review updated Oct 15, 2023

We need to replace one 3-4 hanging glass pieces from mini pendant chandelier model #30685 item #1002 35* ***

The glass piece fell off while installing light. The pieces are not clamped onto light.

They fell off while in box. Future designs should close for more security.

Need to replace to complete the installation please?

View full review
Pros:
  • Home depot availability
Cons:
  • This light had a lot of non-clamped pieces

Preferred solution: Replacement glass 3”-4” piece. See photo

Kristina M Gke

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vinyl plank flooring

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Contains 2 confidential files for company representatives

I spend over $5,000 to buy your pelican gray home decorators collection plank flooring to put throughout my enture house during our remodel. We have the master bedroom and bathroom left to finish and we have been holding off trying to figure out what we should do.

The flooring we have already put down in each room started showing deep scratches within a few days of laying it down. There are a few places where the planks have actually creased for no reason because it was laid over a completely flat concrete floor. We had planned on tiling the floors for durability but changed our minds to use this flooring due to its durability, waterproof and ease of installation. We are now completely regretting our decision and tearing it back out will not only be extremely time consuming but expensive.

I would like to know what kind of warranty there is or is there any assistance for this problem. We have so many scratches in the floor and we dont even know how they got there. It seems as if someone even walks on the floor or sweeps and mops it we get new scratches. We now have it laid in the laundry room, kitchen, living room, 3 bedrooms, 2 hallways and 2 bathrooms, with 2 rooms to go.

And several boxes left. We are so upset as we are remodeling the entire house and the floors now look terrible and they have only been installed about 8 months.

View full review
Loss:
$6
Cons:
  • Durability is terrible

Preferred solution: Full refund

User's recommendation: Do not buy their vinyl plank flooring it is terrible and scratches appear out of nowhere and terrible to keep clean I am a slave to my floors

Iwan G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Offering : cane.end table

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Home Decorators Collection - Offering : cane.end table
Home Decorators Collection - Offering : cane.end table - Image 2

Dear Sir / Madam ,

Please, do you import ?

We produce CANE END TABLE.

Perhaps you interrsted in purchase our prosuds. a

Please, do not hesitate to contact us for further info.

Thanks

Best Regards

Iwan Gunawan

(Sales Manager)

PT.

SCN - RATTAN STORE

Cane End Table Manufacturer

Jl.

Moh. Ramdhan - Blok Kramat Gading ,Bakung Kidul - Jamblang, Cirebon 45155, West Java - Indonesia Phone : +628579****320

View full review

Preferred solution: a

User's recommendation: buy this item

Resolved
Nestor P Ris

Resolved: Defect product

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Updated by user Sep 29, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 30, 2023

Just purchase celin fan from home depot...i installed today...everthing seems to be working ok...but...it just slow down by it self after about 10 min...planing to return it tomorrow but it is very annoyng have to take it down and installed another one again.

View full review

Preferred solution: Full refund

Holly S Swb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wilmington, Delaware

Defective Draw - Vanity

Contains 1 confidential file for company representatives

Hello,

For the record I am not 'pissed' just looking to rectify the situation.

My new vanity has been installed and there is a very noticeable space for the draw. Almost as though the hinge on the one side was placed lower than the other.

I took a picture of it and I have my invoice available as well.

View full review
Loss:
$339
Cons:
  • Defective

Preferred solution: Full refund

Samantha T Dsc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mexico, Missouri

Faulty Ceiling Fans

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Home Decorators Collection - Faulty Ceiling Fans
Home Decorators Collection - Faulty Ceiling Fans - Image 2

I bought two of the same Home Decorators Collection ceiling fans at Home Depot back in about July of 2022. On one of them only one lightbulb lights up to full capacity and the other two are very dim.

Ive tried messing with the lighting level, but nothing changes. On the one in my bedroom, it used to work perfectly, but all of a sudden, the fan has stopped spinning, and instead the actual glass fixture spins. Its very scary. Also, just today, the lights on my ceiling fan have stopped working completely.

They just wont turn on. How can this be corrected?

The number on the box is 1005 83* ***. I understand that these products are now unable to be returned by store policy, but I bought these expecting them to last years, not a few months.

View full review
Loss:
$409

Preferred solution: Full refund

User's recommendation: Do NOT purchase their ceiling fans!

Denise D Obq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Loris, South Carolina

I need 4 more cases of Memphis Light Oak Laminate Flooring to finish my project?

I had enough of the Memphis Light Oak Laminate Flooring to finish my living room. I have 6 boxes left and would like to now tackle my bedroom.

Do you have more.

I love the product. However I couldn't find anymore at Home Depot.

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David J Hzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bowmanville, Ontario

Ceiling fan

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Poor brightness.

Dumb remote buttons.

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User's recommendation: Buyer should buy intelligent product.

About

Related Companies

Home Depot, Glacier Bay Products, TrafficMaster Flooring, Everbilt, Home Depot Canada

Summary

Home Decorators Collection is one of the largest companies providing elements of home decor in the United States. The company's catalog offers a huge variety of furniture, interior accessories, carpets and rugs, and blinds. The first catalogue appeared in 1991 and had only 56 pages. Since then the company has grown greatly, and modern catalogue includes thousands of items from various brands. Home Decorators Collection has online store, five retail stores all over the country. The company offers furniture and accessories for any room in a house. Wide choice of categories makes the process of choosing easy and quick.

Home Decorators Collection reviews and complaints

Home Decorators Collection is ranked 246 out of 3351 in Furniture and Decor category

Area Served

Worldwide, USA

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