richard b Gfr

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Verified Reviewer

Mewry 52" fan receiver failures

i purchased four mewry 52" fans with light and two of them quickly showed a receiver failure. i went back to home depot and they said i had remove and return the whole fan. instead i purchased two receivers from home depot and now both receivers are failing by losing the high speed. i now have to replace them again. there is something seriously wrong with these receivers all made in china..
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Loss:
$50

Preferred solution: Full refund

User's recommendation: you shouldn't have to return the whole fan when you know the receiver is the cause of the problem

Teresa Y Hbi

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Purchased 8 Home Decorators Ceiling Fans - Remotes are junk

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The remotes do not last on these ceiling fans...I am sick and tired of paying out the nose to purchase new ones. Out of 8 total fans i have replaced 3 remotes already...They are pricey and should last more than 3 months!!!
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Loss:
$135
Pros:
  • Quiet and efficient
Cons:
  • Remote controls dont last

Preferred solution: at least one replaced remote control!!!

User's recommendation: Buy a better fan

Tim T Sch
map-marker Navarre, Florida

Missing ball hanger and downrod assembly from the box

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My wife purchased a home decorators collection fan and light kit on clearance from Home Depot. Unfortunately, it took me a few months to get around to installing the ceiling fan in our house.

When I opened the box, I discovered that it was missing a ball hanger and downrod assembly critical for the installation of the fan. When I called customer support they informed me that since it was past 90 days, they will not provide me another ball hanger and downrod assembly. Now I have to go purchase one at Home Depot in order to install the ceiling fan.

I am sure the $10 Home Depot is saving is sure worth the hassle I have to go through to replace the part. This latest incident is just one of several that have occured over the past few years that will keep me from shopping at Home Depot any more.

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Loss:
$10
Cons:
  • Poor customer service
  • Incomplete product packaging

Preferred solution: Replacement ball hanger and downrod assembly

User's recommendation: Do not buy Home Decorators Collection ceiling fans from Home Depot.

Karl G Ecq

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Glass on chandelier broke

Home Decorators Collection - Glass on chandelier broke
Home Decorators Collection - Glass on chandelier broke - Image 2
Home Decorators Collection - Glass on chandelier broke - Image 3
Original review Oct 15, 2023
We need to replace one 3-4 hanging glass pieces from mini pendant chandelier model #30685 item #1002 35* *** The glass piece fell off while installing light. The pieces are not clamped onto light. They fell off while in box. Future designs should close for more security. Need to replace to complete the installation please?
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Pros:
  • Home depot availability
Cons:
  • This light had a lot of non-clamped pieces

Preferred solution: Replacement glass 3”-4” piece. See photo

Kristina M Gke

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Vinyl plank flooring

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Home Decorators Collection - Vinyl plank flooring
Home Decorators Collection - Vinyl plank flooring - Image 2

I spend over $5,000 to buy your pelican gray home decorators collection plank flooring to put throughout my enture house during our remodel. We have the master bedroom and bathroom left to finish and we have been holding off trying to figure out what we should do.

The flooring we have already put down in each room started showing deep scratches within a few days of laying it down. There are a few places where the planks have actually creased for no reason because it was laid over a completely flat concrete floor. We had planned on tiling the floors for durability but changed our minds to use this flooring due to its durability, waterproof and ease of installation. We are now completely regretting our decision and tearing it back out will not only be extremely time consuming but expensive.

I would like to know what kind of warranty there is or is there any assistance for this problem. We have so many scratches in the floor and we dont even know how they got there. It seems as if someone even walks on the floor or sweeps and mops it we get new scratches. We now have it laid in the laundry room, kitchen, living room, 3 bedrooms, 2 hallways and 2 bathrooms, with 2 rooms to go.

And several boxes left. We are so upset as we are remodeling the entire house and the floors now look terrible and they have only been installed about 8 months.

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Loss:
$6
Cons:
  • Durability is terrible

Preferred solution: Full refund

User's recommendation: Do not buy their vinyl plank flooring it is terrible and scratches appear out of nowhere and terrible to keep clean I am a slave to my floors

Iwan G

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Offering : cane.end table

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Home Decorators Collection - Offering : cane.end table
Home Decorators Collection - Offering : cane.end table - Image 2
Dear Sir / Madam , Please, do you import ? We produce CANE END TABLE. Perhaps you interrsted in purchase our prosuds. a Please, do not hesitate to contact us for further info. Thanks Best Regards Iwan Gunawan (Sales Manager) PT. SCN - RATTAN STORE Cane End Table Manufacturer Jl. Moh. Ramdhan - Blok Kramat Gading ,Bakung Kidul - Jamblang, Cirebon 45155, West Java - Indonesia Phone : +628579****320
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Preferred solution: a

User's recommendation: buy this item

Resolved
Nestor P Ris

Resolved: Defect product

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Updated by user Sep 29, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 30, 2023
Just purchase celin fan from home depot...i installed today...everthing seems to be working ok...but...it just slow down by it self after about 10 min...planing to return it tomorrow but it is very annoyng have to take it down and installed another one again.
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Preferred solution: Full refund

Holly S Swb

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| map-marker Wilmington, Delaware

Defective Draw - Vanity

Home Decorators Collection - Defective Draw - Vanity
Hello, For the record I am not 'pissed' just looking to rectify the situation. My new vanity has been installed and there is a very noticeable space for the draw. Almost as though the hinge on the one side was placed lower than the other. I took a picture of it and I have my invoice available as well.
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Loss:
$339
Cons:
  • Defective

Preferred solution: Full refund

Samantha T Dsc

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Verified Reviewer
| map-marker Mexico, Missouri

Faulty Ceiling Fans

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Home Decorators Collection - Faulty Ceiling Fans
Home Decorators Collection - Faulty Ceiling Fans - Image 2

I bought two of the same Home Decorators Collection ceiling fans at Home Depot back in about July of 2022. On one of them only one lightbulb lights up to full capacity and the other two are very dim.

Ive tried messing with the lighting level, but nothing changes. On the one in my bedroom, it used to work perfectly, but all of a sudden, the fan has stopped spinning, and instead the actual glass fixture spins. Its very scary. Also, just today, the lights on my ceiling fan have stopped working completely.

They just wont turn on. How can this be corrected?

The number on the box is 1005 83* ***. I understand that these products are now unable to be returned by store policy, but I bought these expecting them to last years, not a few months.

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Loss:
$409

Preferred solution: Full refund

User's recommendation: Do NOT purchase their ceiling fans!

Denise D Obq

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Verified Reviewer
| map-marker Loris, South Carolina

I need 4 more cases of Memphis Light Oak Laminate Flooring to finish my project?

I had enough of the Memphis Light Oak Laminate Flooring to finish my living room. I have 6 boxes left and would like to now tackle my bedroom. Do you have more. I love the product. However I couldn't find anymore at Home Depot.
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David J Hzm

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Verified Reviewer
| map-marker Bowmanville, Ontario

Ceiling fan

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Poor brightness. Dumb remote buttons. ...ereeeeevhhfgjjvhjvvhbcghhvftjhghhhgghhbjjjhvvjojhcvbh NNNNNmmnnn
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User's recommendation: Buyer should buy intelligent product.

Cheryl R Swj
map-marker Memphis, Tennessee

Fan remote

Remote stopped working for ceiling fan mod#sfl-550l1. How can I get replacement remote? I understand that it's not under warranty as I bought at resale store. But fan is worthless without remote.
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User's recommendation: If I can't resolve remote issue won't recommend

Patricia G Kjt

Need receipt

I purchased poly wood nautical dining set. The arms of four chairs have cracked where the bolt goes into the back. I cannot get replacement parts without a receipt.
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Preferred solution: The receipt or proof of purchase

David J Hzm

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Verified Reviewer
| map-marker Bowmanville, Ontario

Warranty registration

Warranty registration for Home decorators collection Remote ceiling fan with light. Item: # 1001 58* *** Model # 72058 UL model # 52-Port
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User's recommendation: By canadian. They do not allow registration unless you have a zip code.

Ashley M Vnr

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Verified Buyer
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Quality control request

Home Decorators Collection - Quality control request
Hello. I ordered the item below from home depot. I love the light and it looks great however the matte black powder coating is bubbled (coming away from the metal) on the surrounding frame. Is there a way that I could receive a new black frame piece? I can provide my receipt and a photo of the item. Thank you for your time. Home Decorators Collection Calloway 19 in. Matte Black Concave Selectable LED Flush Mount Model # JXM3011LM/MB Store SKU # 100577****
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Pros:
  • Reasonably priced and easy to install lighting fixture
Cons:
  • Small quality manufacturing defects

Preferred solution: a new black cover frame piece

User's recommendation: inpect very thoroughly before installing

Anonymous
map-marker Niagara Falls, Ontario

No reply from them

Home Decorators Collection - No reply from them
My remote for my fireplace stopped working. The battery is new. I have to turn it on at the fireplace. I can control the temperature and time that it stays on. Its the on off button that does not work.
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About

Related Companies

Home Depot, Glacier Bay Products, TrafficMaster Flooring, Everbilt, Home Depot Canada

Summary

Home Decorators Collection is one of the largest companies providing elements of home decor in the United States. The company's catalog offers a huge variety of furniture, interior accessories, carpets and rugs, and blinds. The first catalogue appeared in 1991 and had only 56 pages. Since then the company has grown greatly, and modern catalogue includes thousands of items from various brands. Home Decorators Collection has online store, five retail stores all over the country. The company offers furniture and accessories for any room in a house. Wide choice of categories makes the process of choosing easy and quick.

Home Decorators Collection reviews and complaints

Home Decorators Collection is ranked 231 out of 2311 in Furniture and Decor category

Area Served

Worldwide, USA

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